T&Cs

Terms & Conditions

About our trips: We aim to provide customers with an experience which is environmentally friendly, invigorating and fun. The Terms and Conditions below are laid out to ensure that all participants (including our staff) can enjoy a hassle-free outing on the water.

• Canoeing is an assumed risk water contact sport.
• Canoe Adventures is aware of the safety factors and the risks associated with the activities it offers and will do its reasonable best at all times to ensure a safe enjoyable experience.
• By presenting yourself to take part in the activities offered by Canoe Adventures you are presenting yourself and/or your companions as medically fit to do so unless you advise us otherwise.
• Landings are made on uneven ground with sharp rocks, slippery weed, mud and other normal tidal waterside hazards. By joining our activities you agree to take reasonable care and responsibility for yourself in our operational environment.
• When groups of youngsters aged under 18 are joining, each guest-crew is to include at least one adult who is already familiar to and with those youngsters. The ratio of adults to different ages of youngsters is to be set by prior agreement. Canoe Adventures does not offer pastoral care. (This relates to our Safeguarding Policy).
• When individuals or groups with special needs are joining, each guest-crew is to include one or more adults familiar to and with the individual(s), aware of and competent to deal with their pastoral, social and medical needs.  The ratio of carers to clients is to be set by prior agreement.  (This relates to our Safeguarding Policy).
• Rendezvous (RV) times are given according to the Dartmouth tide time on that day. Latecomers have a 15 minute window after which it will be assumed they are not joining.  We will make every effort to contact you by mobile and text but note point below re mobile signal.
• At Tuckenhay and Stoke Gabriel where we rendezvous, and around the Dart Valley, mobile signal is very patchy and unreliable. If you need to contact us immediately before a trip call and text.  If your text is unanswered, assume your message has not been received.
• In the case of a Foul Weather Postponement we do all we can to rebook. If rebooking is not possible, amounts that have been pre-paid are refunded. We endeavour to give minimum 12 hours notice of a postponement and we will aim to be in touch with you before that to explore options. In rapidly developing weather this is not always possible.  We aim to make this decision together to best suit your arrangements but the decision to cancel a trip due to weather ultimately lies with Canoe Adventures; refunds are not possible if the crew decides they don't want to go at late notice. 
• In the case of customer cancellation with less than 48 hours notice deposits are forfeit.
• Canoe Adventures reserves the right to alter, postpone or cancel a booking at any time.
• Should the conduct of a guest-crew member compromise the safety of either crew or vessel, that person or persons may be put ashore. Canoe Adventures will not be liable or responsible for any expense or inconvenience so incurred and no refund will be due.  If this means a trip has to be abandoned mid-way, the customer responsible for the booking will be liable for the towing costs of retrieving our canoe and any taxi fares for our Skippers (this is likely to be in the region of £100).  If this results in us being unable to fulfill a following booking due to our canoes not being available while they are held by the tide in another part of the river, the customer will be liable for any loss of earning and any refunds we may have to make. 
• Canoe Adventures aims to provide ecologically-benign, sustainable activities. We operate with minimum impact and encourage guest-crew participation.
• Dogs are permitted by prior agreement, so long as they can handle being on a boat and do not affect other customers' enjoyment.